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Delivery
Shipping and Delivery Policy - DNA Fishing Tackle Distributors
Shipping Your Order
All orders are shipped within 3 business days or sooner upon the order being identified in our system and after funds appearing in our bank account.
Stock levels are monitored to ensure the website reflects the accurate availability of items.In the event that an item is out-of-stock, you will be notified promptly with options to resolve.
The majority of orders are shipped via Australia Post. Oversized parcels may be shipped with another carrier pending costs.
Australia Post Tracking is provided on all orders. Automated system email notifications are generated throughout the transit process. Please check your Junk/Spam folder, as tracking often ends up there.
All goods are packed into appropriate size satchels or boxes to ensure no damage occurs during transit. Some orders may be split for shipping efficiency if required.
Australia Post suggests you allow 3 to 5 business days for shipping via Standard Post within Australian metro areas and 5 to 7 business days for shipping to regional areas. These times are a guideline only and can change with seasonal activity.
Our parcels are shipped in this manner to reduce the risk of loss of products for both parties. Lost parcels cause an enormous amount of frustration for both the customer and ourselves, along with the amount of time taken to investigate/resolve the issue with the shipping carrier.
We are not responsible for transit damage to any items. Claims of this nature must be taken up with Australia Post in the event of this occurring. We will assist where required to resolve any lost parcel situations.
We are not responsible for delayed, misshipped items or items deemed lost in transit, though we will assist with investigations with the carrier where appropriate. Insurance can be arranged upon receipt of your notification to quote on postal insurances.
